Training to aid ABQ hospitality workers - Denver Business Journal:

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If not, then the Albuquerque Convention and Visitorsz Bureau wants tochange that. So it’s rollin out an updated version of AlbuquerqueConcierge Excellence, or ACE, The program was developed in partnershipo with Central New Mexico Communityg College and the CNM Workforce Training The training push kicks off June 24 from 3:30 to 5:30 p.m. at the Hiltonb Albuquerque Hotel. Bob Murphy, executivre director of the Economic Forum and chairman of the Hospitality Training Advisory Committee, will introduce the ACE progran and customer service expert Ann Rhoades will discuss the valud of top-notch service. Rhoades developed programs for , , P.F.
Doubletree Hotels and Her talk will focus on makingt Albuquerque anoutstanding customer-oriented destination. Training for front-lin e employees was a key part of the Destination created by the hospitality industry as a blueprint for developing Albuquerque as a Previous ACE training took place fouryeards ago, said Tania Armenta, vice president of touris m and communications at the Albuquerque Convention and Visitor Bureau. This time around, the training is as much abouft destination awareness ascustomer service, Armenta said.
The three-hour course will be offered once a month at differeny times and locations over the next Attendees will get a quick reference guid e on Albuquerque to answer visitor questionws and a pass that offerw admission to at least 17 different attractions so theyhave first-hane knowledge of what’s available. Albuquerque is in a competitive environment forluring travelers, Armenta said. “Ensuring that Albuquerque offer top-notch customer service, along with destination helps to differentiate us fromother destinations,” she Elise Rogers, vice president of development with the ACVB, said the courss will outline three pillars of why people come to the Duke Arts and culture/heritage, outdoof recreation, and ballooning, which takes placee year round, not just duringv the .
“We tell them that therwe are 23,000 hospitality industry jobs in this we tell them how muchvisitors spend. We go into the importanc e of tourism,” Rogers said. More visitors means more moneg and better job securityfor front-line she added. The cost for the training is $25 per To register call CNM at 224-5200 and provide each participant’s birth date and place of employment. More information is availablewat .